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Google - Now With Vehicle Search. Watch out Autotrader?

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This is something I discovered this afternoon…

It looks like Google is now incorporating a vehicle search, with pull down menus, into their search results that direct consumers to their Google Base product. Once the Googles and Yahoos of the world figure out vehicle searches, the Autotrader/Cars.com automotive portal sites better watch out.

All of these searches goto vehicle details pages to give consumers the information they want instantly.  It will be interesting to see where this product goes in the future and if Google intends this to be a game changer in the automotive portal world, or simply another beta product the Googlers can play around with.

Check out the screen shots below:

Google Vehicle Search Page 1

Google Vehicle Search Page 2

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4th Digital Dealer Conference in Orlando, FL - Are you going to be there?

Digital Dealer Conference

I’m heading to the Digital Dealer Conference in Orlando, FL next week. This will be my first Digital Dealer conference and I’m excited to see what it is all about. I’ll try to update this blog with any info, interviews, and insight I get from the show.

Get info on the event here: http://digitaldealer-magazine.com/issues/DD_conference_2007/index.shtml 

If you’re going to be there and want to meet up, call my cell phone @ 206-334-7495.

See you in Orlando!

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Online Automotive Traffic and Marketing Reports

I received these this afternoon. They were originally printed here:

http://www.marketingcharts.com/interactive/adtech-survey-best-and-worst-online-tactics-budget-plans-for-2008-3512/marketing-sherpa-adtech-year-end-survey-views-emerging-tactics-2007jpg/

I think that the Top 10 Automotive Sites are of particular interest with eBay Motors, AOL Auto, and KBB finishing 1, 2, and 3.

Nothing really mindblowing…but interesting!

December Online Adverting Spend by Share

Automotive Website Traffic

Automotive Retail Categories by Advertising Spend

Automotive Manufacturer Website Traffic

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CapGemini Report - What Customers Want From a Dealership Website

CapGemini put together a terrific report that identifies how to respond to changing consumer trends and buying behaviors. Something that I found particularly interesting are what consumers said were the most important website options to them when visiting an automotive website:

You can access the entire report here: http://www.us.capgemini.com/carsonline/

Most Important Website Options

I find it particuarly interesting that the two factors that dealer principals tend to focus on when making a website decision (incorporating zippy/flash graphics and offline ads) are the two least important factors for consumers according to this survey.

I recommend giving your dealership’s website a checkup to make sure you are providing your potential customers the information they are looking for!!!

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CarFolks.com - Social Network for Car Dealerships and Salespeople

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Mark Dubis of CarFolks.com called me yesterday afternoon to talk about his new venture, it’s progress, and where he sees it heading in the future.

I have to admit, when I first heard of the concept of CarFolks.com, I didn’t know how such a focused social network had a chance of surviving in the cluttered space of Web 2.0.  After speaking with Mark yesterday though, I think he’s onto something…

CarFolks.com is trying to bring some credibility to the average salesperson at a dealership in the same way that real estate agents are using the Internet to market themselves.  If you are in the business of providing automotive services to consumers, CarFolks is a venue where you can setup a personal profile to let the world know who you are, where you work, and what you are all about.  It’s a great way to create a microsite about yourself and a better way to market yourself in as a professional salesperson in the Automotive space.  The best part about the service is these profiles are available to any and all salespeople for FREE!!!  In less than 10 minutes, you can have a profile up and launched that will hopefully drive some traffic and customers your way in the future.

Mark forwarded me one of the first comments inputted by customers for a salesperson on CarFolks.com, check it out by following the link below:

http://www.carfolks.com/index.php?option=com_mtree&task=viewlink&link_id=17172&Itemid=50 

Here is a snippet of information that Mark forwared me regarding CarFolks.com and their $1000 spiff for the month of March:

CarFolks the first automotive focused social network is live now and offering FREE
pages to all sales staff in dealerships across the country.  Carfolks.com supports
salespeople and dealerships that are dedicated to the highest level of customer
satisfaction.  To reinforce our belief in high standards of customer service,
Carfolks is offering $1,000 to the salesperson that has the highest CF Score on the
site in the month of March.  Make sure you are registered (with your picture) and ask
your customers to submit a review of you today!

Additionally CarFolks is built to Improve Search Engine Ranking
Did you know that every salesperson and service advisor with a profile on
Carfolks.com receives FREE placement on the major search engines like Google and
Yahoo?  Your profile page is indexed on most search portals, giving you free
visibility when a local customer is searching for a dealership in your area.  Make
sure you have a link to your Website and your direct (or cell) phone number in your
about me!

I think that with enough salespeople signed up, Mark and his team could be onto an idea that could help legitimize selling cars has a profession and really allow the best and brightest in our industry to standout.  With this service being currently offered for FREE I recommend going to CarFolks.com today and creating your profile ASAP.  Who knows where it will take you!!

HAPPY SELLING!!!

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What is Search Engine Optimization (SEO) for Car Dealerships and Why Does It Matter

If you’ve been looking for a new website vendor within the past 12-24 months, you’ve heard the claim from multiple vendors that their websites have ‘SEO’ or are ‘Search Engine Friendly’. Some sales reps might show you how their Search Engine Optimization works, others might point to the high rankings of their client’s websites, while some reps sell their SEO products with a ‘trust me, we’re good’ mentality.

In order to alleviate some of the smoke-and-mirror tricks that some vendors are pushing regarding Search Engine Optimization, I’ve decided to study up on the subject of Search Engine Optimization and share what’s real/unreal and what works/what doesn’t in order to allow each dealership to pick their new website or SEO vendor based upon facts versus what a snake oil salesperson is selling.

Most of the information you’ll find in the upcoming posts have been derived from a video training session on Lynda.com. Lynda.com is a online service that allow you to go through tutorials on technological subject matter ranging from SEO to Javascript to PHP. It’s an excellent resource because it allows you to work side-by-side with a video. Really cool stuff and I suggest you check it out if your geek side is interested.

In order to explain search engine optimization, I think it’s necessary to explain search on a very basic level

What do ESPN, Pizza Hut, Ace Hardware, 1800Flowers, and your dealership have in common? They all have a website. More importantly, they all have websites and want to be visited and found by people like you and me on the web.

How do people and consumers find your website? They use multiple channels to discover new websites to visit such as word of mouth, TV, Books, Magazines, Radio, and Billboards. In today’s online environment, search engines like Google, Yahoo!, MSN, and AOL and 100s others are for the most part how your website is discovered.

Let’s break down some of the terminology and processes of search. If I want an iPod, I go to a search engine and search for ‘ipod’. After doing this, I am faced with an an overwhelming amount of information about ipods on the first page I’m presented with. These results and information are referred to as SERPS.

SERP- Search Engine Result Pages

After performing a search for ipod, within seconds, a company or person’s website will be seen with information that the search engine has deemed relevant for the keyword or phrase searched. The search engines offer multiple areas of real estate for people to click on. The sponsored links are just that, sponsored or paid for by someone for placement. I’ll write an article later about sponsored links and Pay-Per-Click marketing, but for this post, I’m going to concentrate on SEO.

All of the area outside of the sponsored links are natural, or organic, listings. These listings are where 80% of all consumers will click to get the information they’ve requested. Natural listings are trusted by consumers and seen as an being unbiased, not tainted by advertising, or tainted by the search engines themselves. This real estate is the domain of Search Engine Optimization (SEO).

With 80% of all clicks occurring in this space, it’s understandable that positioning your dealership’s website high in these rankings is fiercely competitive because the search results page real estate is extremely valuable. Statistics and studies show that if your websites isn’t on Page 1 of a SERP, your chances of getting visited is about ZERO. People rarely go past Page 1 when they are searching online. Typically, if a searcher doesn’t find the information they are looking for on page one, they enter another search term and start the process over with a new page of SERPs. If they don’t find what they’re looking for after a few tries, they go to another search engine.

The reason that Google has gained a 60%+ market share of all searches and is the currently leader in the search industry is that they provide their searchers with the most relevant information with the fewest clicks. That’s what the search engines are all striving to do to get a bigger piece of this ever expanding market.

How do you get your dealership’s website listed higher? Search Engine Optimization!!!

I’ll go into to detail in later posts to explain how to increase your rankings, explain SEM (Search Engine Marketing), and White Hat/Black Hat SEO practices. If you’d like information in the meantime, don’t hesitate to contact me @ patrickworkman@gmail.com or @ 206.334.7495.

HAPPY SELLING!!!

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Why I Use LinkedIn Daily…and So Should You!!!

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I have a MySpace and Facebook account.  Everytime I hear of a new social networking opportunity, I always goto the website and sign up to see what it is all about.  The one social networking site that has offered more value to me then all the others would have to be LinkedIn though.

From LinkedIn:

LinkedIn is an online network of more than 20 million experienced professionals from around the world, representing 150 industries.

When you join, you create a profile that summarizes your professional accomplishments. Your profile helps you find and be found by former colleagues, clients, and partners. You can add more connections by inviting trusted contacts to join LinkedIn and connect to you.

Your network consists of your connections, your connections’ connections, and the people they know, linking you to thousands of qualified professionals.

Through your network you can:

  • Find potential clients, service providers, subject experts, and partners who come recommended
  • Be found for business opportunities
  • Search for great jobs
  • Discover inside connections that can help you land jobs and close deals
  • Post and distribute job listings
  • Find high-quality passive candidates
  • Get introduced to other professionals through the people you know

I have been on LinkedIn for about a year and it has been an excellent source of sales referrals and networking opportunities.  I have been ‘LinkedIn’ to numerous clients that have had little interest or paid no consideration to Dealer.com’s products and services until they’ve joined my network and now they are either clients or will be soon.

I’m on LinkedIn daily  because everytime I introduce myself or have a conversation with someone I’ve just been introduced to, I send them an invitation to join my network.  This allows me a way to constantly stay in contact with each individual regarding of where they are working or what position they hold.  We’ve even used LinkedIn as a recruiting tool to announce job opportunities with some incredible results.

If you’re not on LinkedIn, you should be.  Click here to join and make sure you send me a request to be in your network!!!

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Biggest and Brightest Innovations at NADA 2008?

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With the NADA 2008 conference coming up in less than a month, what do you think will be the biggest and brightest innovation to come out of the show?

Will it be revolutionary new CRM products? Automated Fixed Operation Tools? Robotic sales people?

What have you seen in 2007 that will be a game changer for the retail automotive industry in 2008?

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Wal-Mart Does SEO

Wal-Mart Logo

This is too funny…

In addition to offering low, low prices on everything from kitty litter to plasma TVs, Wal-Mart’s Sam’s Club is offering SEO services:

http://samsbiz.com/page/1dmiu/Online_Advertising.html 

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Why Does My Dealership Rank So Poorly on Google? How Keyword Usage Can Help Your Rankings!

This is an article that was published by Rand Fishkin of the Seattle, WA based SEO firm, SEOMoz. Rand does an EXCELLENT job of explaining what search and how the search engines work in VERY simple terms. Check it out!

Keyword Usage & Targeting

Keywords are fundamental to the search process - they are the building blocks of language and of search. In fact, the entire science of information retrieval (including web-based search engines like Google) is based on keywords. As the engines crawl and index the contents of pages around the web, they keep track of those pages in keyword-based indices. Thus, rather than storing 25 billion web pages all in one database (which would get pretty big), the engines have millions and millions of smaller databases, each centered on a particular keyword term or phrase. This makes it much faster for the engines to retrieve the data they need in a mere fraction of a second.

Search Engine Database Retrieval Process

Obviously, if you want your page to have a chance of being listed in the search results for “dog,” it’s extremely wise to make sure the word “dog” is part of the indexable content of your document.

Kewyords also dominate our search intent and interaction with the engines. For example, a common search query pattern might go something like this:

Running Shoes Search Process

When a search is performed, the engine knows which pages to retrieve based on the words entered into the search box. Other data, such as the order of the words (”running shoes” vs. “shoes running”), spelling, punctuation and capitalization of those terms provide additional information that the engines can use to help retrieve the right pages and rank them.

For obvious reasons, search engines meaure the ways keywords are used on pages to help determine the “relevance” of a particular document to a query. One of the best ways to “optimize” a page’s rankings is, therefore, to ensure that keywords are prominently used in titles, text and meta data.

The Myth of Keyword Density

Whenever the topic of keyword usage and search engines come together, a natural tendency to use the phrase “keyword density” seems to arise. This is tragic. Keyword density is, without question, NOT a part of modern web search engine ranking algorithms for the simple reason that it provides far worse results than many other, more advanced methods of keyword analysis.

The notion of keyword density values predates all commercial search engines and the Internet and can hardly be considered an IR concept. What is worse, KD plays no role on how commercial search engines process text, index documents or assign weights to terms. Why then many optimizers still believe in KD values? The answer is simple: misinformation

If two documents, D1 and D2, consist of 1000 terms (l = 1000) and repeat a term 20 times (tf = 20), then a keyword density analyzer will tell you that for both documents KD = 20/1000 = 0.020 (or 2%) for that term. Identical values are obtained when tf = 10 and l = 500. Evidently, a keyword density analyzer does not establishes which document is more relevant. A density analysis or KD ratio tells us nothing about:

  1. the relative distance between keywords in documents (proximity)
  2. where in a document the terms occur (distribution)
  3. the co-citation frequency between terms (co-occurrence)
  4. the main theme, topic, and sub-topics (on-topic issues) of the documents

Thus, KD is divorced from content quality, semantics and relevacy.

This information illustrates the unfortunate truth about keyword optimization - without access to a global index of web pages (to calculate term weight) and a representative corpus of the Internet’s collected documents (to help build a semantic library), we have little chance to create formulas that would be helpful for true optimization.

However, keyword usage and targeting are only a small part of the search engines’ ranking algorithms (as we’ve discussed in Section I: Retrieval & Rankings), and we can still leverage some effective “best practices” for keyword usage to help make pages that are very close to “optimized.” Here at SEOmoz, we engage in a lot of testing and get to see a huge number of search results and shifts based on keyword usage tactics. When we work with our clients, this is the process we recommend:

     

  1. Use the keyword in the title tag at least once, and possibly twice (or as a variation) if it makes sense and sounds good (this is subjective, but necessary). Try to keep the keyword as close to the beginning of the title tag as possible. More detail on title tags follows later in this section.
  2. Once in the H1 header tag of the page.
  3. At least 3X in the body copy on the page (sometimes a few more times if there’s a lot of text content). You may find additional value in adding the keyword more than 3X, but in our experience, adding more instances of a term or phrase tends to have little to no impact on rankings.
  4. At least once in bold. You can use either the <strong> or <b> tag as search engines consider them equivalent (note: at this time we’ve only actually tested Google for the <b> vs. <strong> equivalency).
  5. At least once in the alt attribute of an image on the page. This not only helps with web search, but also image search, which can sometimes bring valuable traffic.
  6. Once in the URL. Additional rules for URLs and keywords are discussed later on in this section.
  7. At least once (sometimes 2X when it makes sense) in the meta description tag. Note that the meta description tag does NOT get used by the engines for rankings, but rather helps to attract clicks by searchers from the results page (as it is the “snippet” of text used by the search engines.
  8. Generally not in link anchor text on the page itself, pointing to other pages on your site or different domains (this is a bit complex - see this blog post for details).

An optimal page for the phrase “running shoes” would thus look something like:

Sample Page Targeting the Phrase

Keyword usage is NOT an exact science, and it is certainly valuable to engage in testing, tweaking and experimentation on your own sites and pages. Just keep in mind that user experience shoud never be sacrificed for the sake of optimization - search engines want the same things as humans, and generally speaking, if your page can earn one or two extra links by providing great content, this will far outweigh any benefit from stuffing an extra keyword repetition. SEOmoz’s Term Targeting tool is designed to help accomplish precisely this feat and provides a grade to indicate how well (or poorly) a particular page is following the above suggestions.

As you perform keyword targeting, remember that search engines have advanced semantic analysis abilities - this means that they can not only detect whether your page has the right keywords on it, but whether that page is actually targeting the proper subject(s). Thus, embedding keywords as we’ve described above with perfect precision on a page that’s actually about laser hair removal is going to be immediately apparent to the search engines. Instead of merely inserting keywords on a page and expecting rankings, make sure that the document itself contains high quality content describing or on the topic of your keyword of choice.

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Pick Your Flavor - 4 Social Network Choices for Car Dealers

Gather LogoSquidoo LogoNing LogoVox Logo

I decided to try out a gaggle of the social networking sites out there to see if any of them are offering something that is new and exciting.  To experiment, I created groups, lenses, communities, and social networks on Gather, Squidoo, Ning, and Vox.

My initial verdict is that each of these sites are VERY similar to one another.  I wonder how each of these sites is planning on surviving with the News Corp backed MySpace and ‘$15 Billion Dollar Company’ Facebook seemingly dominating the social networking space.  How many social networks can one person really be expected to actively participate in?  With that in mind, I’ll try to do my best to be unbiased and explore each of the options and opportunities these sites present.

Each of my….whatever they call them, are in the VERY infant stages thus far.  I did get some interesting emails from users in the Vox community that might turn into real networking opportunities.  As I add content and information to these sites, I’ll review each of them and let everyone know how you could use these services to increase your dealership’s online presence and create ‘buzz’ around your brand.

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iMagicLab Connect - Social Networking Site for Car Dealers

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iMagicLab announced a new social networking site this afternoon, community.imagiclab.com. The community is being billed as:

‘A new social networking site designed specifically for car dealers, auto sales people, internet sales managers and independent dealer employees’

I checked it out and it looks like they are using Ning.com for the site. I love the idea of creating forums for dealership employees and vendors to share information and ideas.  It looks like they are also running the site without any ads (AdSense), which is cool, but their logo and company information is plastered throughout the site. It will be interesting to see how the site and community develop. I submitted my request to join and am waiting to see if I’m accepted into the club.

This is the second social networking site on Ning.com. The first is the Car Dealer Social Network, that has been around for awhile but whose activity has been low lately. The idea of forming these micro ’social networks’ around topics as niche as car dealerships is an interesting one. I searched Ning and found that a few dealerships have registered for a social network, but I couldn’t find any that were actually using the social network for anything other than an underdeveloped page with their dealership name. With all of these social networking sites offering ‘free’ access to anyone that has an idea, as I search around the WWW, I encounter more and more dealership names attached to ‘networks’ with no content.

If you are using any social networking service for your dealership that is producing results or whose community is active, let us know so we can explore ways to expand these services for other dealerships!!

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It’s Dealership Website Review Time!!

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When was the last time your website got a ‘check-up’?

Depending upon what report you want to believe, between 70-90% of all consumers are starting their automotive purchase decisions using a search engine.  With Google controlling a 60%+ share of all searches, I recommend you take a look at what they are looking for to make sure your site is as compliant as possible.  Being compliant with each and everything that Google wants will increase your dealership’s website rankings and create more impressions for your brand across multiple keywords and phrases.

Click this link to visit Google’s Webmaster Guidelines: http://www.google.com/support/webmasters/

Spending 10 minutes reviewing your dealership’s website could lead to more traffic and more leads in the upcoming months.  If you find something strange with your website, comment here and our community will help you out!

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Different Look - Different Feel - More Learning Ahead…

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The reason my site looks different is that I have recently changed how it is being hosted. Yesterday I changed from Wordpress.com to Wordpress.org. What’s the difference??

Wordpress.com is a free service that is a hosted solution, which means that there is no software requirement. No downloads. No installation or server configurations. It’s all done for you on the back end, behind the scenes. To set it up you go to Wordpress.com, sign up, and away to go. The limitations of this option is that you can’t do much in the way of customization or use the thousands of plug-ins available for Wordpress on the Internet. The option works great though and if you can use email, you can use Wordpress.com.

Wordpress.org requires a software download and some server space. I signed up for a web server account at BlueHost.com, which was $6.95/month. Then I fumbled around trying to get the software installed on my server. Wordpress.org claims a ‘5-minute install’ on their software, but that must be for people that are more computer literate than me because I spent an hour trying to get it working with no luck. The nicest thing I discovered was the Wordpress Instal4Free Team. After going to the site, you give them your contact information and then they email you a list of questions about your account, your server space, and so on. Then they go to your server and install the software for you….at no charge! It was crazy! I spent an hour trying to get the software working, contacted a free install service, and within 20 minutes, my Wordpress.org blog was up and running. VERY COOL STUFF!!!

I’ve bought and read Wordpress for Dummies and it has helped me walk through most of fumbling I’ve experienced. I’d recommend this book to anyone interested in setting up and creating a blog as it is a really good introduction and resource. In addition to the book, the Google Search bar on my Firefox browser has been a great ‘help’ menu.

I decided to go the Wordpress.org route in order to learn as much as possible about this blogging platform. In the upcoming days, weeks, months, and years, I will be experimenting with different plugins and themes to get DealerInternet101.com to look and feel the way I want it to. My initial plan was to have a rating system for each vendor on the site that could be used to truly identify the best of the best with user generated content. That is still my goal, but it is going to involve more fumbling to get the thing to work.

In the meantime, I hope you enjoy the content and that you participate loudly and often!

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Google Local Business Center Listings - How Does Your Dealership Show Up?

Google Maps Logo

Where is your dealership listed on Google’s Local Business Center Listings?  Are you listed?

Google’s Local Business Listings are part of Google’s ‘Universal Search’ that is attempting to blend local information with news, images, and videos for search terms.  Below is slide from David Kain’s JD Power Online Internet Roundtable Presentation that does an excellent job of showing the difference between paid, vertical, and organic listings on Google:

Kain Automotive Slide

Getting listed in the paid search is simple.  Launch a pay-per-click marketing campaign and see your dealership listed as soon as Google processes your payment.   This is why Google’s stock price is in the $600+/share range.

If you want your website to be optimized in the organic listings, it is crucial that your website is being indexed properly by the search engines.  If your website has crazy graphics, flames, or purple gorillas holding balloons singing ‘Coom-by-ya‘, chances are your website isn’t going to be ranked very high by the search engines.  Search engines don’t have optical nerves like you and I  to see images and animation and frankly don’t have enough time to listen to your dealership’s website.  Before you do anything on your website, make sure it is inline with Google’s Webmaster Guidelines.

If a website yells on the Internet and the search engines (and more importantly, your customers) don’t hear it, does it make a sound?

BUT…with vertical search, getting listed is as easy as getting Google the information they require for your website.  Through Google’s Local Business Center, you are able to take control of your dealership’s information and make sure that each department is listed correctly.  If you Google your dealership’s city, state, and franchise and don’t see yourself listed, make sure you click here and take control of your dealership’s vertical search results ASAP.  In addition to Google, I also recommend going to Yahoo!’s Local listings and doing the same thing.

Another thing to be aware of are the reviews that are being posted by your customers about their experiences at your dealership.  It only takes a few negative reviews to turn a potential customer off on your business so make sure that your customer reviews are as positive as possible.  Don’t be afraid to reach out to customers that have left negative feedback in order to right any wrongdoing they feel that they have experienced at your store.

A few minutes spent on this simple task could result in more traffic, leads, and visibility in the future.

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